Pep Boys Auto Parts & Service

Reviews about Pep Boys Auto Parts & Service

• David Sechrest

  Dec, 17 2017
  ★ ☆ ☆ ☆ ☆
  Quality of service has went down since I began taking my car in. My work schedule only allows me to have work done on weekends without missing time from work. In the past year or so, service managers have changed 3 times. That in and of itself should speak volumes. Sadly, I had to suffer through 4 "fixes" only for the problem to remain. Each time, the same part was replaced and warranted out. Even the last time when the part was ordered from Dodge/Chrysler. After spending every weekend at the location for a month, I was apprised that the issue was out of scope for them and I would need to visit a certified repairman at my own cost. This was even after I had contacted corporate and enlisted their aide. And to top it off, after paying over $400 for a "100K mile check-up", there is a new squeak that wasn't there before, and my "Check Engine" light just came on. I don't think I need to say I will not trust this store to even put air in my tire from now on.

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